Terms & Conditions
Superfinela Tekstil Kozmetik İth. İhr. San. ve Tic. Ltd. Şti.
Demirtaş Dumlupınar OSB Mahallesi, Papatya Sokak, No:8 Ofis 1 (2. Kat),
Osmangazi / BURSA / TÜRKİYE
Mersis No: 0784076871100001
Vergi No: 784 076 8711 (Uludağ V.D.)
1. General
Welcome to www.superfinela.com. These Terms and Conditions govern your use of our website and services. By using this website and/or purchasing products from Superfinela, you agree to comply with and be bound by these terms.
If you do not accept these terms, please do not use our website.
2. Company Details
Superfinela Tekstil Kozmetik İth. İhr. San. ve Tic. Ltd. Şti.
Registered Address: Demirtaş Dumlupınar OSB Mah. Papatya Sk. No:8 Ofis 1 (2.Kat), Osmangazi / BURSA / TÜRKİYE
Mersis Number: 0784076871100001
Tax ID: 784 076 8711 (Uludağ Tax Office)
3. Products & Orders
All products are subject to availability. We reserve the right to limit the quantities of any products or services that we offer.
We may refuse or cancel any order for any reason including suspected fraud, unauthorized resale, or breach of these Terms.
4. Prices & Payment
All prices displayed on the website are exclusive of shipping charges and taxes (if applicable).
Payment must be made at the time of purchase via approved payment methods on the website.
5. Shipping & Delivery
We offer worldwide shipping from our warehouse in Türkiye.
Shipping times may vary depending on destination and customs procedures.
Customs duties, taxes, and fees may apply for international shipments and are the responsibility of the customer.
6. Returns & Exchanges
You may return your product(s) within 14 days of delivery provided they are unused, unworn, unwashed, and in their original packaging.
To initiate a return, please contact our customer service team.
Refunds will be processed once the returned items are received and approved.
Certain products such as cosmetics cannot be returned due to hygiene reasons.
7. Intellectual Property
All content, designs, logos, graphics, and images on www.superfinela.com are the intellectual property of Superfinela and may not be used without our express written permission.
8. Privacy Policy
We respect your privacy. Please refer to our Privacy Policy page for detailed information on how we collect and process your data.
9. Limitation of Liability
Superfinela will not be liable for any direct, indirect, incidental, or consequential damages that result from the use or inability to use the website or products purchased.
10. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Türkiye.
All disputes shall be subject to the exclusive jurisdiction of the courts of Bursa, Türkiye.
11. Amendments
Superfinela reserves the right to modify these Terms and Conditions at any time without prior notice.
Any changes will be effective immediately upon posting on the website.
Contact
If you have any questions about these Terms and Conditions, please contact:
E-mail: info@superfinela.com
Phone: +90 530 075 00 07
To contact us , please see our Contact page.
SHIPPING POLICY
We offer worldwide shipping from our main warehouse in Türkiye. Orders are processed Monday to Friday between 9 AM and 6 PM (excluding Türkiye public holidays).
Order Processing Time:
Standard processing time is 1–3 business days after payment confirmation.
Delivery Times:
Türkiye Domestic: 2–4 business days
Europe & UK: 5–6 business days
USA & Canada: 5–6 business days
Asia, Australia, Africa: 7–10 business days
Please note: actual delivery times may vary depending on customs and local postal services.
Customs and Duties:
Orders shipped outside Türkiye may be subject to customs duties, taxes, and fees in the destination country. These fees must be paid by the customer.
Shipping Confirmation:
Once your order is shipped, you will receive a confirmation email with your tracking number.
Unclaimed Parcels:
Unclaimed shipments returned to us may incur a handling fee of €20, which will be deducted from your refund.
If you have any questions, please contact:
customercare@superfinela.com
Return Policy
We want you to love your Superfinela products. If you are not fully satisfied, you may return your items within 14 days of receiving them.
Return Conditions:
Items must be unworn, unwashed, unused, and in their original packaging.
Items must be free from makeup stains, odors, or damage.
Hygiene-related products such as cosmetics are non-returnable.
Shipping fees are non-refundable.
How to Return:
Email customercare@superfinela.com with your order number and reason for return.
Pack the item(s) securely in the original packaging.
Send the parcel to the return address provided by our team.
Refunds:
Refunds will be processed within 5 business days after we receive and inspect the returned items. Refunds will be issued to your original payment method.
For more details, visit our Start a Return page.
To start your return, please follow the information below. Our team will get back to you wi thin 1-3 business days.
Start a Return
If you would like to return an item, please follow these simple steps:
1- Contact customercare@superfinela.com with your order number and the item(s) you wish to return.
2- Our customer care team will send you a return authorization and instructions.
3- Pack your items in their original packaging.
4- Send the parcel to the address we provide.
Please note:
- Returns must be initiated within 14 days of delivery.
- Customers are responsible for return shipping costs (unless the product is faulty).
- Refunds will be issued within 5 business days after receiving your return.
We currently do not offer direct exchanges. If you wish to exchange an item, please return your original order and place a new order online.
Legal Notice & Privacy Policy
Superfinela Tekstil Kozmetik İth. İhr. San. ve Tic. Ltd. Şti.
Demirtaş Dumlupınar OSB Mah. Papatya Sk. No:8 Ofis 1 (2nd Floor),
Osmangazi / Bursa / Türkiye
Mersis No: 0784076871100001
Tax ID: 784 076 8711 (Uludağ Tax Office)
Privacy Policy:
We respect your privacy and are committed to protecting your personal data.
We only collect data necessary to process your orders, deliver products, and improve customer service.
Your personal data is never sold or shared with unauthorized third parties.
You have the right to access, correct, or delete your personal data at any time by contacting us.
For any legal inquiries or privacy-related questions, please contact:
customercare@superfinela.com